New York: Institute for Economic Analysis, New York University; National Science Foundation contract PRA-8012844; April 1984, 376 pp.; ERIC ED 241 743 · 1984-04
Read it with this context. This is the projection under Scenario S3 (the most rapid automation scenario) and it is a SHARE of labour requirements, not a level. The full sentence: 'By the year 2000 ... under Scenario S3 ... demand for clerical workers falls to 11.5% from 17.8% in 1978.' The surrounding text also reports a reduction in absolute numbers across scenarios.
Why: Fresh-context audit (A2) judged that the quotation misleads when shown alone.